RECEIPT OF COMPLAINT
Public complaints are received by KPK through various means: in person, postal mail, facsimile, email, telephone call, SMS, or online via KPK Whistleblower System application on KPK website.
VERIFICATION AND REVIEW PROCESS
All complaints submitted by the public to KPK shall be verified by the Public Complaint Directorate. A team will verify whether a case can be handled by KPK and what the follow-up action should be. The result is a follow-up recommendation for handling the complaint. Every day, recommendation reports are forwarded to KPK Commissioners for their approval.
If more evidence is needed to enrich the case, the Public Complaint Directorate team will conduct an open or closed Clarification Activity in the field.