Public Complaints

RECEIPT OF COMPLAINT

Public complaints are received by KPK through various means: in person, postal mail, facsimile, email, telephone call, SMS, or online via KPK Whistleblower System application on KPK website.


VERIFICATION AND REVIEW PROCESS

All complaints submitted by the public to KPK shall be verified by the Public Complaint Directorate. A team will verify whether a case can be handled by KPK and what the follow-up action should be. The result is a follow-up recommendation for handling the complaint. Every day, recommendation reports are forwarded to KPK Commissioners for their approval.

 

If more evidence is needed to enrich the case, the Public Complaint Directorate team will conduct an open or closed Clarification Activity in the field.

Download Complaints Handling Process Information in PDF version

 

 

Many people wonder how KPK catches red-handedly the suspects in bribery/extortion cases, or how KPK manages to detect corruption cases even before they happen. Does KPK install thousands of cameras to monitor all government officials every day? Or perhaps, planting millions of microphones to help KPK eavesdrop on procurement processes in all regions?

The success of KPK in arresting corruptors is a result of public participation and awareness in reporting corruption cases. KPK strongly relies on public participation to provide information or report on corruption crime (TPK) allegations around them. Valid information accompanied by strong supporting evidence will greatly assist KPK in corruption case investigations.

FORMS OF CORRUPTION

  • Unlawful acts with the purpose of enriching an individual/organization that are detrimental to state finances/economy
  • Abusing the authority of one’s rank/position that is detrimental to state finances/economy
  • Embezzlement
  • Extortion
  • Crimes related to procurement
  • Gratuity

CORRUPTION CRIME CASES THAT CAN BE HANDLED BY KPK

  • Those involving law enforcement officials, state officials, and other individuals related to corruption crimes perpetrated by law enforcement officials or state officials;
  • Those gaining public attention; and/or
  • Those related to state finances, with the value of at least Rp 1 billion.

KPK COMPLAINT SERVICE

The general public can submit their complaints to KPK by postal mail, in person, telephone call, facsimile, text message, or KPK Whistleblower’s System (KWS). The follow-up action will greatly depend on the quality of the submitted report.

KPK WHISTLEBLOWER'S SYSTEM (KWS)

In addition to postal mail, in person, telephone call, facsimile, and text message, people can also report on corruption crime allegations online through KPK Whistleblower System (KWS).

KWS guarantees the confidentiality of the complainants and their identities, so they can actively participate and monitor case developments through a confidential communication channel without worrying that their identities would be revealed.

A complainant simply needs to visit KPK website: www.kpk.go.id, and choose "KPK Whistleblower System", or go directly to: https://kws.kpk.go.id.

There are several requirements for the report, including being complete. A complete report will make it easier for KPK to follow up a case.

GOOD REPORT/COMPLAINT

  • Complaints must be submitted in writing
  • Complaints must include the complainants’ identity: name, full address, occupation, telephone number, copy of Identity Card (KTP), and other information
  • Complaints must include the timeline of the alleged corruption crime
  • Complaints should include relevant initial evidence
  • Complaints must include the value of losses and the type of corruption -- detrimental to state finances, bribery, extortion or embezzlement
  • Complaints must include information sources for further investigation
  • Complaints should specify whether the case has been handled by law enforcement officer
  • Complaints/reports must not be published

SUPPORTING INITIAL EVIDENCE

Supporting initial evidence to be submitted with the complaints include:

  • Bank transfer receipt, check, deposit slip, and bank statement
  • Investigative audit report
  • Document and/or recording related to fund request
  • Contract, inspection report, and proof of payment
  • Photo and documentation
  • Letter, disposition order
  • Proof of ownership
  • Informant’s identity

PROTECTION FOR THE COMPLAINANT

If you have any information or evidence against a corruption crime, do not hesitate to report it to KPK. The confidentiality of the informant is guaranteed as long as the informant does not publish the report on their own.

If the informant feels that their confidentiality is compromised, KPK can provide physical protection at the informant’s request..

 

PUBLIC COMPLAINT SERVICE CONTACT

Corruption Eradication Commission (KPK)
Jln. Kuningan Persada Kav. 4
Jakarta Selatan 12950

Tel: (021) 2557 8300
Fax: (021) 5289 2456
SMS: 0855 8 575 575, 0811 959 575
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..

KWS: https://kws.kpk.go.id

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